Clinic Policies

COVID-19 Policies

Our Commitment

Dermatology Specialists remains committed to patient and employee safety as we continue to follow CDC recommendations for healthcare facilities. We are constantly reviewing our policies to help protect our patients, our employees, and our communities.

If you are experiencing a cough, fever, or shortness of breath or have tested positive for COVID-19 within the past 5 days, please call to reschedule your appointment.

Face Coverings

Although masks are no longer required at our clinics, they are optional for patients and our employees. Patients may request for their clinical care team to mask as a personal preference.

Additional People

We ask that all patients attend appointments individually unless assistance with mobility is needed. Minors can be accompanied by one parent or guardian.

Telemedicine

Dermatology Specialists is also offering telemedicine visits which can be completed from the comfort of your home. To schedule a telemedicine visit please contact our office at 952-920-3808 and one of our reception team members will be happy to schedule your visit. Learn more about telemedicine.
We appreciate your efforts to help protect yourself, our care teams and our entire community.

Appointment Cancellation Policy

Your appointment is reserved especially for you. Should you need to cancel or change the date of your appointment, we would require a 24-hour notice. A patient who fails to show up for a scheduled appointment without prior notice will be considered a “no show”. A patient who no shows for an appointment or fails to give adequate 24-hour notice for an appointment may be assessed a $50.00 fee. Multiple “no show” visits may be subject to dismissal from the practice. As a courtesy, we will do our best to send a reminder via email, text, or voice call. If you do not receive your reminder call or message, the cancellation policy will still remain in effect. If you are running late for your appointment, please give us a call at 952-920-3808. Our physicians will try to accommodate you into their schedule if they can, however, this is not always possible and you may need to reschedule. You may also be subject to the $50.00 no-show/late cancellation fee.

Cosmetic Appointment Cancellation Policy

When you schedule an appointment with Sharon Sanchez, LPN, LSO, or Marina Tritz, APE we reserve that time to provide you with the highest quality of care. If you need to cancel or reschedule an appointment for any reason, we ask that you notify our office at least 24 hours prior to your appointment. Cancellation requests within 24 hours of the scheduled appointment will be considered late.
• For all new and established patient reservations, a secure credit card hold is required. A non-refundable charge will be assessed in the case of a no-show appointment or a cancellation less than 24 hours of the appointment time.
• In the event of a no-show or late cancellation, a $50.00 fee will be assessed and applied to the secure credit card on file.
• After 2 late cancellations or no-show appointments, you will be required to prepay for all future services in full. If you late cancel or no show a prepaid appointment, Dermatology Specialists will retain the full prepaid amount for the missed appointment. No exceptions.
• Arriving more than 10 minutes past your scheduled appointment time may require the appointment to be rescheduled at the provider’s discretion and will be assessed as a late cancellation.

Patient Satisfaction

Dermatology Specialists takes pride in the services that are rendered to our patients. It is important to us that our patients feel that they have received quality care and an excellent overall patient experience. If at any time your experience with us did not meet your expectations, please contact us to discuss your concerns. You can reach us at 952-920-3808.

Code of Conduct: Patient and Visitors

In an effort to provide a safe and healthy environment for staff and patients, Dermatology Specialists expects patients and accompanying family and friends to refrain from unacceptable behaviors that are disruptive or pose a threat to the rights or safety of other patients and staff. The following behaviors are prohibited and may result in your immediate dismissal from the practice:· Physical assault or inflicting bodily harm.· Rude behaviors in person or through written, verbal or electronic communication, including but not limited to the following: Profanity, harassment, offensive or intimidating statements or gestures and threats of violence.· Racial or cultural slurs or other derogatory remarks associated with race, language, or sexual orientation.· Requests that would constitute illegal or unethical behavior on the part of Dermatology Specialists physicians and employees. Please note that audio and video recording within our clinic premises, including during patient visits, is strictly prohibited without explicit approval from the attending physician. Such recordings infringe upon patient privacy and may disrupt the provision of care.

MN Debt Fairness Act

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No Pet Policy

Dermatology Specialists loves animals; however, we ask that you please leave your pet at home during your visit to our facilities.

Our No Pets Policy applies to:

Pets
Emotional Support Animals
Comfort Animals
Therapy Animals

Dermatology Specialists complies with the Americans with Disabilities Act (ADA) and Minnesota State Law allowing access for all individuals to public places; therefore, we do allow working service dogs to accompany our patients. Service animals are individually trained to perform work or tasks for people with disabilities. Service animals are required to be leashed or harnessed except when performing work or tasks where such tethering would interfere with the dog’s ability to perform the work or tasks.

Animals whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA. Under ADA regulations that became effective on March 15, 2011, there are no protections for emotional support animals in terms of access to public accommodations and public entities. The Department of Justice has stated that emotional support animals are not protected as service animals under these regulations.

Should you arrive to an appointment with a pet that is not a service animal, you will be asked to remove the animal from our healthcare facility. To avoid any disruption or inconvenience, we ask that you please leave your pet at home.

Thank you for your cooperation and consideration of all our patients.